○  大酒店前厅部外籍大堂经理发言稿  ○

;　　one of our goals is to personalize our service. we want to give every guest a personal approach in order to fill all his or her needs and wishes. our tool in achieving this is a database in where we record everything useful about an individual guest. we set up a profile of every guest that arrivals in our hotel. in this profile we record all the personal preferences, wishes, complaints and problems, of the guests. we also record all the personal contact we got with the guest so we can always find this back in the database. on this way the database will grow by every visit of the guest and allows us to give the guest better service every time he returns to our hotel.
   　　so much details about my work, because i work in the very good working and living condition which the dynasty hotel offers to me, which make me so glad and full of vigor to put myself all to the eciting work.
   　　my work and life in wenzhou dynasty hotel is not only full of challenge, but also full of interesting. through the work, i can get well know china and chinese. and i find that more understanding china and chinese, more love to the great country – china. we are more and more like here. in addition, the hotel management also takes good care of our life in spare time. we are often invited to all kinds of interesting activities organized by hotel. such as learn chinese cooking in chinese kitchen of dynasty hotel, and hotel management specially ecellent chinese chef to teach us real chinese cooking. it is great.
   　　i would like to say that it is so great and interesting that stay in china, in wenzhou dynasty hotel. （某大酒店供稿）
      

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